{"id":901,"date":"2021-11-09T23:26:02","date_gmt":"2021-11-09T16:26:02","guid":{"rendered":"http:\/\/truongthanhgiang.com\/?p=901"},"modified":"2025-10-26T23:05:39","modified_gmt":"2025-10-26T16:05:39","slug":"ky-nang-xu-ly-than-phien-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/truongthanhgiang.com\/index.php\/2021\/11\/09\/ky-nang-xu-ly-than-phien-cua-khach-hang\/","title":{"rendered":"K\u1ef9 n\u0103ng x\u1eed l\u00fd than phi\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n

Ho\u1ea1t \u0111\u1ed9ng kinh doanh hi\u1ec7n nay \u0111ang \u0111\u1ee9ng tr\u01b0\u1edbc nh\u1eefng kh\u00f3 kh\u0103n nh\u1ea5t \u0111\u1ecbnh c\u1ee7a th\u1eddi kh\u1ee7ng ho\u1ea3ng kinh t\u1ebf, giai \u0111o\u1ea1n \u201cg\u1ea1o ch\u00e2u c\u1ee7i qu\u1ebf\u201d<\/em> th\u1eddi k\u1ef3 tr\u0103m ng\u01b0\u1eddi b\u00e1n v\u00e0i ng\u01b0\u1eddi mua d\u1eabn \u0111\u1ebfn c\u00e1c nh\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh mu\u1ed1n t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n bu\u1ed9c h\u1ecd ph\u1ea3i ch\u00fa \u00fd nhi\u1ec1u t\u1edbi y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi. \u0110\u00f3 ch\u00ednh l\u00e0 kh\u00e2u d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

Mu\u1ed1n hi\u1ec3u r\u00f5 v\u1ec1 k\u1ef9 n\u0103ng x\u1eed l\u00fd than phi\u1ec1n c\u1ee7a kh\u00e1c h\u00e0ng ch\u00fang ta c\u1ea7n \u0111i s\u00e2u nghi\u00ean c\u1ee9u nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u01a1 b\u1ea3n sau:<\/p>\n\n\n\n

Thu\u1eadt ng\u1eef \u201cthan phi\u1ec1n\u201d c\u00f3 ngh\u0129a l\u00e0 \u201cth\u1ec3 hi\u1ec7n s\u1ef1 t\u1ee9c gi\u1eadn hay kh\u00f4ng h\u00e0i l\u00f2ng\u201d ho\u1eb7c \u201cti\u1ebfn h\u00e0nh m\u1ed9t s\u1ef1 kh\u00e1ng c\u1ef1 ch\u00ednh th\u1ee9c\u201d. \u0110\u1ec3 x\u1eed l\u00fd nh\u1eefng than phi\u1ec1n tr\u01b0\u1edbc ti\u00ean ch\u00fang ta n\u00ean hi\u1ec3u t\u1ea1i sao kh\u00e1ch h\u00e0ng l\u1ea1i than phi\u1ec1n.<\/p>\n\n\n\n

L\u00fd do kh\u00e1ch h\u00e0ng than phi\u1ec1n<\/strong><\/em><\/p>\n\n\n\n

Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cung c\u1ea5p kh\u00f4ng \u0111\u00fang nh\u01b0 l\u1eddi h\u1ee9a c\u1ee7a doanh nghi\u1ec7p khi cung c\u1ea5p s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.<\/p>\n\n\n\n

Kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng c\u00f3 ai quan t\u00e2m \u0111\u1ebfn h\u1ecd v\u00e0 ch\u00e1n n\u1ea3n v\u1edbi c\u00e1ch m\u00e0 h\u1ecd \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed.<\/p>\n\n\n\n

Kh\u00e1ch h\u00e0ng kh\u00f4ng nh\u1eadn \u0111\u00fang c\u00e1i m\u00e0 h\u1ecd c\u1ea7n ho\u1eb7c kh\u00f4ng \u0111\u00fang th\u1eddi gian mong \u0111\u1ee3i.<\/p>\n\n\n\n

Mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng khi than phi\u1ec1n<\/strong><\/em><\/p>\n\n\n\n

Mong mu\u1ed1n \u0111\u01b0\u1ee3c c\u01b0 x\u1eed v\u00e0 gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1.<\/p>\n\n\n\n

H\u1ecd mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 ph\u1ee5c v\u1ee5 l\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 t\u01b0\u01a1ng x\u1ee9ng v\u1edbi nh\u1eefng g\u00ec h\u1ecd b\u1ecf ra.<\/p>\n\n\n\n

H\u1ecd mu\u1ed1n m\u1ecdi ng\u01b0\u1eddi ph\u1ea3i c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 c\u1ea7n c\u00f3 m\u1ed9t quy\u1ebft \u0111\u1ecbnh \u0111\u1ec3 kh\u1eafc ph\u1ee5c t\u00ecnh h\u00ecnh.<\/p>\n\n\n\n

H\u1ecd kh\u00f4ng mu\u1ed1n s\u1ef1 vi\u1ec7c ph\u1ea3i qua nhi\u1ec1u ng\u01b0\u1eddi m\u1edbi c\u00f3 s\u1ef1 gi\u00fap \u0111\u1ee1 v\u00e0 h\u1ecd mu\u1ed1n s\u1ef1 vi\u1ec7c kh\u00f4ng bao gi\u1edd l\u1eb7p l\u1ea1i.<\/p>\n\n\n\n

Cu\u1ed1i c\u00f9ng l\u00e0 h\u1ecd mu\u1ed1n c\u00f3 m\u1ed9t cu\u1ed9c tranh lu\u1eadn.<\/p>\n\n\n\n

Trong th\u1ef1c t\u1ebf, s\u1ef1 ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t tai h\u1ecda m\u00e0 l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi \u0111\u1ec3 duy tr\u00ec v\u00e0 c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty. V\u00ec qua \u0111\u00f3 gi\u00fap cho ch\u00fang ta bi\u1ebft \u0111\u01b0\u1ee3c nhu c\u1ea7u th\u1ef1c ti\u1ec5n ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ec3 n\u00e2ng cao, c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 trong t\u01b0\u01a1ng lai v\u00e0 \u0111\u00e2y c\u0169ng l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 s\u1eefa ch\u1eefa sai l\u1ea7m.<\/p>\n\n\n\n

X\u1eed l\u00fd nh\u1eefng than phi\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/em><\/p>\n\n\n\n

Tr\u01b0\u1edbc h\u1ebft l\u00e0 t\u1ea5t c\u1ea3 c\u00e1c t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p n\u00f3i chung v\u00e0 c\u00e1c nh\u00e2n vi\u00ean giao d\u1ecbch n\u00f3i ri\u00eang ph\u1ea3i c\u00f3 quan \u0111i\u1ec3m v\u1ec1 t\u00ednh t\u00edch c\u1ef1c \u0111\u1ed1i v\u1edbi than phi\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng (\u1ee7ng h\u1ed9 thay cho s\u1ef1 ch\u1ed1ng l\u1ea1i).<\/p>\n\n\n\n

C\u1ea7n ph\u00e1t hi\u1ec7n ra c\u00e1c d\u1ea5u hi\u1ec7u kh\u00f4ng h\u00e0i l\u00f2ng tr\u01b0\u1edbc khi ch\u00fang c\u00f3 th\u1ec3 bi\u1ebfn th\u00e0nh s\u1ef1 than phi\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng. (v\u00ed d\u1ee5 nh\u01b0 s\u1ef1 di chuy\u1ec3n li\u00ean t\u1ee5c, t\u00ecm ki\u1ebfm ng\u01b0\u1eddi qu\u1ea3n l\u00fd\u2026)<\/p>\n\n\n\n

Ch\u00fang ta c\u1ea7n ph\u1ea3i nh\u1eadn bi\u1ebft s\u1edbm d\u1ea5u hi\u1ec7u t\u1ee9c gi\u1eadn, kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. S\u1ef1 nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 trong giao ti\u1ebfp ch\u1ee7 y\u1ec1u l\u00e0 th\u00f4ng qua phi ng\u00f4n ng\u1eef 88%, qua \u0111\u00f3 gi\u00fap cho ch\u00fang ta l\u01b0\u1eddng tr\u01b0\u1edbc \u0111\u01b0\u1ee3c s\u1ef1 vi\u1ec7c \u0111\u1ec3 x\u1eed l\u00fd. Sau \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i d\u1ea5u hi\u1ec7u c\u1ee7a s\u1ef1 t\u1ee9c gi\u1eadn m\u00e0 ta n\u00ean l\u01b0u \u00fd:<\/p>\n\n\n\n

Khoanh tay v\u00e0o, c\u00fai \u0111\u1ea7u xu\u1ed1ng, nghi\u1ebfn r\u0103ng, c\u1eed \u0111\u1ed9ng \u0111\u1ea7u \u0111\u1ed9t ng\u1ed9t, c\u1ed1 t\u00ecnh \u0111i nhanh, v\u1ebd b\u1ed3n ch\u1ed3n \u0111\u00e1ng ch\u00fa \u00fd, th\u1edf d\u00e0i, \u0111\u1ed5i ch\u00e2n \u0111\u1ee9ng, b\u1eaft ch\u00e9o ch\u00e2n r\u1ed3i l\u1ea1i h\u1ea1 xu\u1ed1ng, tay ch\u1ed1ng n\u1ea1nh, li\u00ean t\u1ee5c nh\u00ecn th\u1eb3ng v\u00e0o m\u1eb7t, nheo m\u1eaft, th\u00e1i \u0111\u1ed9 kh\u00edch b\u00e1c.<\/p>\n\n\n\n

Ch\u00fang ta bi\u1ebft r\u1eb1ng ph\u1ea7n l\u1edbn s\u1ef1 t\u1ee9c gi\u1eadn c\u00f3 t\u00ednh chu k\u1ef3 t\u1ef1 nhi\u00ean. N\u00f3 l\u00e0 m\u1ed9t c\u1ea3m x\u00fac nh\u1eb1m t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p \u0111\u1ec3 th\u1ecfa m\u00e3n m\u1ed9t nhu c\u1ea7u. \u0110i\u1ec1u n\u00e0y l\u00fd gi\u1ea3i m\u1ed9t con ng\u01b0\u1eddi c\u00f3 th\u1ec3 \u0111i qua s\u1ef1 t\u1ee9c gi\u1eadn nhanh ch\u00f3ng khi c\u00e1c nhu c\u1ea7u v\u1ec1 m\u1eb7t x\u00fac c\u1ea3m \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng v\u00e0 ng\u01b0\u1ee3c l\u1ea1i.<\/p>\n\n\n\n

Quy tr\u00ecnh x\u1eed l\u00fd nh\u1eefng than phi\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/em><\/p>\n\n\n\n

L\u1eafng nghe: <\/em>H\u00e3y \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng k\u1ec3 l\u1ea1i to\u00e0n b\u1ed9 c\u00e2u chuy\u1ec7n, kh\u00f4ng ng\u1eaft l\u1eddi. Tr\u00e1nh d\u00f9ng nh\u1eefng c\u00e2u n\u00f3i ki\u1ec3u \u201c\u0110\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 ph\u1eadn s\u1ef1 c\u1ee7a t\u00f4i ho\u1eb7c \u00f4ng\/b\u00e0 c\u1ea7n n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e0 qu\u1ea3n l\u00fd\u2026\u201d<\/p>\n\n\n\n

Xin l\u1ed7i m\u00e0 kh\u00f4ng th\u1eeba nh\u1eadn tr\u00e1ch nhi\u1ec7m: <\/em>Kh\u00f4ng n\u00ean t\u00ecm c\u00e1ch b\u00e0o ch\u1eefa. Kh\u00f4ng n\u00ean \u0111\u1ed5 l\u1ed7i cho ng\u01b0\u1eddi kh\u00e1c hay ph\u00f2ng ban kh\u00e1c. H\u00e3y \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng bi\u1ebft r\u1eb1ng nh\u00e2n vi\u00ean giao d\u1ecbch l\u1ea5y l\u00e0m ti\u1ebfc l\u00e0 \u0111\u00e3 \u0111\u1ec3 cho h\u1ecd ph\u1ea3i phi\u1ec1n l\u00f2ng.<\/p>\n\n\n\n

Th\u0103m d\u00f2: <\/em>\u0110\u1ebfn b\u00e2y gi\u1edd, chu k\u1ef3 t\u1ee9c gi\u1eadn \u0111\u00e3 g\u1ea7n k\u1ebft th\u00fac. B\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u ti\u1ebfp c\u1eadn nguy\u00ean nh\u00e2n th\u1eadt s\u1ef1 c\u1ee7a v\u1ea5n \u0111\u1ec1. C\u1ed1 g\u1eafng x\u00e1c \u0111\u1ecbnh trong im l\u1eb7ng, m\u1ed9t c\u00e1ch logic, xem c\u00e1i g\u00ec g\u1eady ra s\u1ef1 t\u1ee9c gi\u1eadn. \u0110\u1eebng c\u1ed1 g\u1eafng t\u00ecm ra ch\u1ed5 sai c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 n\u00f3i v\u1edbi h\u1ecd.<\/p>\n\n\n\n

Kh\u1eafc ph\u1ee5c v\u1ea5n \u0111\u1ec1: <\/em>T\u1ef1 c\u00e1 nh\u00e2n x\u1eed l\u00fd than phi\u1ec1n n\u1ebfu c\u00f3 th\u1ec3, tuy nhi\u00ean n\u00ean c\u00f3 s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a ng\u01b0\u1eddi gi\u00e1m s\u00e1t n\u1ebfu v\u1ea5n \u0111\u1ec1 v\u01b0\u1ee3t qu\u00e1 ph\u1ea1m vi tr\u00e1ch nhi\u1ec7m. Khi \u0111\u01b0a ra c\u00e1ch gi\u1ea3i quy\u1ebft b\u1ea1n ph\u1ea3i n\u1eafm r\u00f5 nh\u1eefng ch\u00ednh s\u00e1ch c\u1ee7a t\u1ed5 ch\u1ee9c c\u00f4ng ty v\u00e0 kh\u00f4ng \u0111\u01b0a ra nh\u1eefng c\u00e1ch gi\u1ea3i quy\u1ebft m\u00e0 nh\u00e2n vi\u00ean giao d\u1ecbch kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p. C\u1ea7n c\u1ed1 g\u1eafng bi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng th\u00e0nh m\u1ed9t v\u1ecb kh\u00e1ch h\u00e0i l\u00f2ng.<\/p>\n\n\n\n

C\u1ea3m \u01a1n: <\/em>Kh\u00e1ch h\u00e0ng \u0111\u00e3 gi\u00fap giao d\u1ecbch vi\u00ean th\u1ea5y \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 \u0111ang t\u1ed3n t\u1ea1i c\u1ee7a c\u00f4ng ty<\/p>\n\n\n\n

Ghi l\u1ea1i l\u1eddi than phi\u1ec1n:<\/em> \u0110\u00e2y l\u00e0 m\u1ed9t h\u00e0nh \u0111\u1ed9ng m\u00e0 b\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 khi g\u1eb7p v\u1ea5n \u0111\u1ec1 than phi\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng, sau \u0111\u00f3 b\u1ea1n chuy\u1ec3n n\u00f3 t\u1edbi nh\u00e0 qu\u1ea3n l\u00fd.<\/p>\n\n\n\n

Vi\u1ec7c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd s\u1ef1 than phi\u1ec1n s\u1ebd g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean t\u00ecnh c\u1ea3m t\u1ed1t \u0111\u1eb9p c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c. Khi giao d\u1ecbch vi\u00ean l\u1ea5y l\u1ea1i \u0111\u01b0\u1ee3c ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng, ch\u00fang ta c\u1ea7n t\u1ebf nh\u1ecb bi\u1ebfn c\u01a1 h\u1ed9i n\u00e0y th\u00e0nh d\u1ecbp \u0111\u1ec3 qu\u1ea3ng c\u00e1o v\u1ec1 t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n

Nh\u1eefng l\u1eddi than phi\u1ec1n l\u00e0 nh\u1eefng c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng n\u1ebfu ch\u00fang ta ti\u1ebfp nh\u1eadn th\u00f4ng tin v\u1edbi m\u1ed9t th\u00e1i \u0111\u1ed9 \u0111\u00fang m\u1ef1c v\u00e0 \u0111\u01b0\u1ee3c nghi\u00ean c\u1ee9u xem x\u00e9t m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd th\u00ec \u0111\u00e2y l\u00e0 ngu\u1ed3n th\u00f4ng tin qu\u00fd gi\u00e1. C\u00f4ng ty c\u00f3 \u0111\u01b0\u1ee3c c\u01a1 h\u1ed9i \u0111\u1ec3 th\u1ea5y \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng nh\u00ecn nh\u1eadn t\u1ed5 ch\u1ee9c v\u00e0 c\u00f4ng t\u00e1c ph\u1ee5c v\u1ee5 ra sao. \u0110\u00e2y c\u0169ng l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n th\u1ec3 hi\u1ec7n r\u1eb1ng ch\u00fang t\u00f4i lu\u00f4n lu\u00f4n l\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a h\u1ecd v\u00e0 mong mu\u1ed1n ph\u1ee5c v\u1ee5 ng\u00e0y c\u00e0ng t\u1ed1t h\u01a1n.<\/em><\/p>\n\n\n\n

(Nguy\u1ec5n V\u0103n H\u00f2a, B\u1ed9 m\u00f4n T\u00e2m l\u00fd – Gi\u00e1o d\u1ee5c)<\/p>\n","protected":false},"excerpt":{"rendered":"

Ho\u1ea1t \u0111\u1ed9ng kinh doanh hi\u1ec7n nay \u0111ang \u0111\u1ee9ng tr\u01b0\u1edbc nh\u1eefng kh\u00f3 kh\u0103n nh\u1ea5t \u0111\u1ecbnh c\u1ee7a th\u1eddi kh\u1ee7ng ho\u1ea3ng kinh t\u1ebf, giai \u0111o\u1ea1n \u201cg\u1ea1o ch\u00e2u c\u1ee7i qu\u1ebf\u201d th\u1eddi k\u1ef3 tr\u0103m ng\u01b0\u1eddi b\u00e1n v\u00e0i ng\u01b0\u1eddi mua d\u1eabn \u0111\u1ebfn c\u00e1c nh\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh mu\u1ed1n t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n bu\u1ed9c h\u1ecd ph\u1ea3i ch\u00fa \u00fd nhi\u1ec1u t\u1edbi […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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